Information for pensioners

Paying your Civil Service pension

Capita is under contract to the Cabinet Office to administer your pension. You must tell Capita immediately if you have moved or changed bank accounts.  You can do so by telephone, by letter or by the pensioners’ secure website.

How to contact Capita

Capita,
PO Box 215,
Mowden Hall,
Darlington,
Co. Durham
DL3 9GT

Phone: 08701 699700

Email: csp.enquiries@capita.co.uk

On-line access

You can view your payslips, P60 details and notify Capita Hartshead of changes to your address and banking details on line by registering with the pensioners’ secure website.

Please visit http://csp.hartlinkonline.co.uk/

Pensions payments for April 2012

Like all public sector pensions yours has been reviewed this year in line with the cost of living.  The Government said in 2010 that it would in future be using the Consumer Price Index (CPI) for price indexation of public service pensions.  Indexation had previously been based on the percentage rise in the Retail Price Index (RPI - all items).

For the year beginning 9 April 2012 the increase is 5.2%, based on the increase in the CPI.

Yearly newsletter

Download the yearly Pensioners’ newsletter for important information about your pension.

About your scheme

For information about your scheme, see the scheme guides section.  Please note that the information we give in our guidance is based on current scheme rules. These rules may be different to those that relate to your pension benefits.

Other useful websites