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This page provides links and information for past members of the Civil Service pension arrangements. If you are currently employed by an employer that offers a Civil Service pension then please use the current members section as you are not a past member.
Contact details for former (deferred) members and those already in receipt of payments
Capita make payments of Civil Service pensions and administer preserved benefits. If you worked for the Civil Service previously (for more than 2 years) you are called a deferred member with preserved pension benefits. You will need to contact Capita directly with your enquiry – Members with preserved benefits can also access their pension online and update their details through the Capita Member Access website. [external website]
Capita Member Access website - My Pension Online?
People in receipt of payments can securely view their payslips and P60 details by registering with the Capita website – MyPension Online. [external website] Access to the data held by Capita is completely secure and members are only able to access and update their own pension records. You will be required to login or register to access the site.
Capita also have a series of Frequently Asked Questions and self help tools on their website
Reporting a bereavement
If you are reporting the death of a person in receipt of payments please do so by contacting Capita directly
Important things to tell Capita
Don’t forget to tell Capita your new address if you move or if you change your bank account details. You can do so by telephone, by letter or by their website.
If you wish to change your death benefit nomination, please complete the death benefit form, which you can find under Forms, and send it to Capita either via the secure website route or by post.Capita,
PO Box 215,
Phone: 08701 699700
Annual benefit statements for past members
Capita can provide you with an annual statement of the value of your pension. If you left the Civil Service before October 2002 and have not been in touch with Capita since they became responsible for paying Civil Service pensions, it would be a good idea to write to them now, quoting your National Insurance number. This will enable them to start sending you your annual statements.
When can I claim my classic, classic plus, premium or nuvos pension?
If you built up two or more years’ worth of pension benefits, we will preserve (hold) them for you unless, at the time of leaving, you had decided to transfer out the benefits.
The earliest you can claim your pension without reduction is at your scheme pension age. (For most classic, classic plus and premium members this is age 60. For nuvos members, it is age 65.) If you are considering taking your pension early, please contact Capita. Please note that your pension will be reduced if you take it before pension age.
How do I claim my classic, classic plus, premium or nuvos pension?
To claim your pension, you should write to Capita. You must do this three months before you wish to start getting your pension.
Former partnership members
Your pensions provider will send you an annual statement about the fund you have built up. If you have any queries about your pension fund, you should contact your pension provider directly.
Don’t forget to tell your provider your new address if you move or if you change your bank account details.
Civil Service Additional Voluntary Contributions Scheme (CSAVCS) and Stakeholder members
If you have a preserved CSAVCS account with either Scottish Widows or Standard Life and have a query, please contact the providers directly. Their contact details are:
- Scottish Widows Tel. 0800 0284419
- www.scottishwidows.co.uk/civilservice [External website]
- Standard Life Tel. 0800 333304
- www.standardlife.co.uk/civilservice [External website]
If you have a preserved Equitable Life account, please contact the pensions administrator for your former employer. You can find out who your pensions administrator is by going to the Helplines page and following the instructions.
Stakeholder Scheme members
If you have a preserved stakeholder account with Standard Life and have a query, please contact Standard Life directly.
Telephone 0800 333304 or visit www.standardlife.co.uk/civilservice. [External website]