Past members (deferred pensions)

This page provides links for past members of the Civil Service pension arrangements.

Are you in the right place?

If you are currently employed by an employer that offers a Civil Service pension then please use the directions on our homepage as you are not a past member.

Who should I contact if I have a question?

Capita administer deferred pensions and pay Civil Service pensions. You should contact them if you have left the Civil Service and have a question about your pension

How to contact Capita

Capita Hartshead,
PO Box 215,
Mowden Hall,
Darlington,
Co. Durham
DL3 9GT

Phone: 08701 699700

Email: csp.enquiries@capita.co.uk

On-line access

Did you know that if you are a deferred member you can view the current value of your pension benefits by registering with Capita?.

Please visit www.csp.capitahartshead.co.uk

Keeping past members of classic, classic plus, premium and nuvos up to date.

Administering your Civil Service pension

Capita Hartshead pays and administers your pension under contract to the Cabinet Office. You should contact Capita Hartshead if you have any queries about your pension (details of how to do this are on the right hand side of this web page). 

Annual benefit statements

Capita Hartshead can provide you with an annual statement of the value of your pension. If you left the Civil Service before October 2002 and have not been in touch with Capita Hartshead since they became responsible for paying Civil Service pensions, it would be a good idea to write to them now, quoting your National Insurance number. This will enable them to start sending you your annual statements.

On-line access

You can also view the current value of your pension benefits by registering with the Capita website.

Capita also have a series of Frequently Asked Questions and self help tools on their website

When can I claim my classic, classic plus, premium or nuvos pension?

If you built up two or more years’ worth of pension benefits, we will preserve (hold) them for you unless, at the time of leaving, you had decided to transfer out the benefits.

The earliest you can claim your pension without reduction is at your scheme pension age.   (For most classic, classic plus and premium members this is age 60.  For nuvos members, it is age 65.)  If you are considering taking your pension early, please contact Capita Hartshead.  Please note that your pension will be reduced if you take it before pension age.

How do I claim my classic, classic plus, premium or nuvos pension?

To claim your pension, you should write to Capita Hartshead.  You must do this three months before you wish to start getting your pension.

Important things to tell Capita

Don’t forget to tell Capita Hartshead your new address if you move of if youchange your bank account details. You can do so by telephone, by letter or by the pensioners’ secure website.

If you wish to change your death benefit nomination, please complete the death benefit form, which you can find under Forms, and send it to Capita Hartshead either via the secure website route or by post.

Your pensions provider will send  you an annual statement about the fund you have built up.  If you have any queries about your pension fund, you should contact your pension provider directly.

Don’t forget to tell your provider your new address if you move or if you change your bank account details.

Members of partnership

If you have a preserved CSAVCS account with either Scottish Widows or Standard Life and have a query, please contact the providers directly. Their contact details are:

If you have a preserved Equitable Life account, please contact the pensions administrator for your former employer.  You can find out who your pensions administrator is by going to the Helplines page and following the instructions.

Stakeholder Scheme members

If you have a preserved stakeholder account with Standard Life and have a query, please contact Standard Life directly.

Telephone 0800 333304 or visit www.standardlife.co.uk/civilservice. [External website]