Below is a list of contact details for current, partnership, past members and pensioners
The table also gives you details on how to give us feedback about the site and how to make a complaint about your pension.
Current Members:MyCSPHelplines
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MyCSP operate helplines for members of classic, classic plus, nuvos and premium If you have a question about your own pension, and you are currently employed in the Civil Service or an organisation using the Civil Service pension arrangements, you must contact the MyCSP Pension Service Centre for your employer. To do this you need to select your employer from the A-Z list in the helpline area and this will present the contact details.
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Past members, Pensioners and their relatives |
Contact details for former (deferred) members and those already in receipt of payments If you worked for the Civil Service previously (for more than 2 years) you are called a deferred member and will need to contact Capita directly with your enquiry – Capita make payments of Civil Service pensions and administer preserved benefits. Capita Member Access website - My Pension Online? Members with preserved benefits can access their pension online and update their details through the Capita Member Access website. [external website] People in receipt of payments can securely view their payslips and P60 details by registering with the Capita website – MyPension Online. [external website] Access to the data held by Capita is completely secure and members are only able to access and update their own pension records. You will be required to login or register to access the site. Capita Phone: 08701 699 700 Website:http://csp.hartlinkonline.co.uk/ [External website] Email: csp.enquiries@Capita.co.uk
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Members of partnership |
If you have a question about your partnership pension, you must contact your partnership provider.
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Civil Service Additional Voluntary Contributions Scheme (CSAVCS) membes |
If you have a Scottish Widows or Standard Life account and have a question about your account, please contact your provider:
If you are an Equitable Life member and have a question about your account, you will need to contact your former employer’s pensions administrator. You will be able to find out who your employer’s pensions administrator is by following the instructions on the Helplines page. |
Employers (HR and finance teams) |
If you are an employer and have a question about Civil Service pensions you should contact your MyCSP Pension Service Centre. From September 2011 new arrangements were put in place for handling Employer queries. The changes were cascaded in EPN306. Employers should now use this Helpdesk Contact Formto email queries to their pension service centre (except reserved decisions)
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MyCSP Pension Service Centres |
If you work in one of the MyCSP Pension Service Centres and you have a question, please use the Common Application Repository (CAR) |
Any feedback on the structure, contents or navigation of our website? |
Please visit the contact us page or write to:MyCSP Crown Buildings Winchester Road Basingstoke Hampshire RG21 8ES |