People in the operational delivery profession do an essential job, helping customers to access services and meet their obligations. They work in many different departments and agencies across the breadth of the UK, within a variety of functions such as:
- face-to-face roles (such as interview officers for passports at the Identity and Passport Service)
- contact centre roles (such as call centre advisers on tax credits in HM Revenue & Customs)
- processing roles (such as pensions administrators at the Department for Work and Pensions).
Operational delivery professionals shape the views of people towards government through their experience of our services and work hard to ensure the public receives the best possible service the government has to offer. The Head of the Operational Delivery Profession for the Civil Service is Ruth Owen. Read about Ruth’s passion and ambition for the profession here.
Being part of the operational delivery profession means belonging to a cross-government community of people. This will offer you access to information on professional standards, skills development and qualifications (where appropriate) to help you continue to improve your development and performance.