| Helplines for Members of classic, classic plus, nuvos and premium | If you have a question about your own pension, and you are currently employed in the Civil Service or an organisation using the Civil Service pension arrangements, you must contact your employer's pensions administrator (APAC). Look up your employer in the helpline area for their APAC's contact details. |
| Members of partnership | If you have a question about your partnership pension, you must contact your partnership provider. |
| Pensioners, past members of the Civil Service pension arrangements, and their relatives | Capita Hartshead administers pensions in payment and preserved pensions. If you have a query about a pension currently in payment, or a preserved pension from a previous employment covered by the Civil Service pension arrangements, please contact Capita Hartshead.
Capita Hartshead,
Mowden Hall,
Darlington,
Co. Durham,
DL3 9GT |
| Civil Service Additional Voluntary Contributions Scheme (CSAVCS) membes | If you have a Scottish Widows or Standard Life account and have a question about your account, please contact your provider: Scottish Widows Tel. 0800 0284419 www.scottishwidows.co.uk/civilservice Standard Life Tel. 0800 333304 www.standardlife.co.uk/civilservice If you are an Equitable Life member and have a question about your account, you will need to contact your former employer's pensions administrator. You will be able to find out who your employer's pensions administrator is by following the instructions on the Helplines page. |
| Employers (HR and finance teams) | If you have a question about Civil Service pensions you should contact your employer's pensions administrator (APAC). Look up your employer in the helpline area for their contact details.
If your APAC is unable to help, please contact employerhelpdesk@cabinet-office.x.gsi.gov.uk. |
| Pensions Administrators (APAC) | If you work in one of the Authorised Pensions Administration Centres (APAC) and you have a question, please use the Common Application Repository (CAR) or contact APAChelpdesk@cabinet-office.x.gsi.gov.uk. |
| Any feedback on the structure, contents or navigation of our website? | Please click on Contact us at the top of this page or write to:
Civil Service Pensions Division Cabinet Office
Grosvenor House
Basing View
Basingstoke
Hampshire RG21 4HG |
