| Brief Description |
The United Kingdom Hydrographic Office (UKHO) plays a vital role in the UK’s maritime Defence capability and supporting safe navigation at sea. As an agency of the MOD and a world-leading supplier of navigational Charts and Publications, we are at the forefront of hydrographic digital product development and services to the worldwide maritime community.
THE ROLE
The objective of the role is to deliver customer services support to Distributors, Royal Navy, End Users and other ad hoc account holders (e.g. Foreign Governments) for all UKHO products and services. While also supporting the Customer Service Analysts by providing telephone answering services, logging and escalating enquiries, monitoring mailboxes, and some order and invoice processing, discrepancy handling, quotation creation and FOI support.
Tasks will be managed on a rota basis to cover the range of activities and ensure job variety. Shift work may be required. Due to the level of training required, successful applicants will be expected to remain in post for a minimum of 12 months.
Please note our customer services department is open 24/7 365 days per year, all staff are expected to work a shift pattern covering 24/7.
|