I am a civil servant
Case studies: Leaders in the Civil Service
Fiona Spencer
In her role as Strategic Programme Manager, Fiona is responsible for overseeing delivery of strategic programmes within the Border & Immigration Agency's Transformation Programme.
What one word would best sum up your approach to leadership Fiona?
I think it would be 'collaborative'. I have a small team, but also work closely with an extensive network of people across the Agency to help set the strategic direction for programmes, and get their buy-in to the bigger picture.
How closely does what you do relate to the leadership framework?
Results are critical. Our programmes must deliver against their strategic objectives, and we report back to the Agency Board and Ministers every month on how effectively we are doing this.
Building capability is just as important, though. Following the IND Review in July 2006, we established four key strategic objectives, and seven separate capability programmes to support them. These included tangible things like establishing IND as an Agency and creating a new regional structure, as well as wider work to develop leadership and management and to create a more accountable, responsive culture.
And to ensure all our programmes work together to meet our objectives and PSA targets, we are developing a coherent overall blueprint for how the Agency will operate in future, through work to define our business and systems architecture.