Civil Service Live: Day Two

Civil Service Live

Day two – April 2nd 2008 – Agenda

The QEII Conference Centre, Broad Sanctuary, Westminster, London SW1P 3EE

Day two Agenda


09:00 – 10.05: Public services in the future

Inspiring Innovation session

Location: Churchill Room

Speaker: Cabinet Office minister Ed Miliband, Keith McDowall, a family learning manager at Knowsley PCT, and Jo Prichard, managing director of a nurse-led social enterprise

Summary: Ed Miliband will talk about how public services can be more personal, more collaborative with users and professionals, and more accountable to local communities. Keith McDowall will talk about how one of the most deprived areas in the country is finding new ways to involve families in their children's education. Jo Prichard will talk about how they are drawing on frontline knowledge to improve people's health.

09:00 – 10.25: Wellbeing – Your Three Lane Highway

Inspiring Innovation session

Location: Caxton Room

Speaker: Frank Dick OBE, motivational coach

Summary: Frank Dick is a motivational coach to top sports men and women and is a leader of coaching programmes within business. In his session he will address how to achieve a work/life balance.

09:00 – 10.25: Involving users in creating breakthrough public solutions

Inspiring Innovation session

Location: Henry Moore Room

Speaker: Sune Knudsen, acting director of Mindlab

Summary: How involving businesses and citizens in public sector innovation can drastically improve the quality of public services. A special focus will be on how testing government initiatives can ensure that public policies and services are more effective in meeting the needs of citizens and business.

09:00 – 09.45: Involving disabled people in policy making – what it means for you and why it works

Inspiring Innovation session

Location: Wesley Room

Speaker: EHRC representative with Bruce Calderwood, director for disabled people and carers in the Department for Work and Pensions

Summary: A practical and interactive session that will give you the tools you need to involve disabled people in policy development, why it works and how it will help you meet your wider strategic objectives. As well as the opportunity to hear from the minister for disabled people about how the government is encouraging new and innovative ways of working across the public sector, you will also get the opportunity to hear examples of how this has worked in practice and how it can work for you.

09:00 – 09.45: Opportunities for use of social media – ending email overload, building large expert networks, sharing information not hoarding it

Inspiring Innovation session

Location: Abbey Room

Speaker: Alex Allan, chair of the Joint Intelligence Committee, and William Perrin, director of strategy and policy, Transformational Government

Summary: The civil service works in a way recognisable from 30 years ago. In sending email much like we used to send memos and letters, we use electronic versions of outdated communication techniques. Delivery of results in the civil service requires huge personal networks. Each new job requires months building a new network that is rarely handed over well to a successor. These two working practices lock in inefficient methods of organisation. Outside the civil service there are more efficient and effective ways of working.

09:00 – 09.45: How to get a top job in the civil service

Inspiring Innovation session

Location: Windsor Room

Speaker: Janet Paraskeva, the first civil service commissioner

Summary: The civil service commissioners will share her experiences of chairing competitions for the Top 200 jobs in the service. This is a session for all civil servants with ambition, at whatever grade.

09:45 – 11.20: SCS Base Camp Experience

Learning and Development Session

Location: Windsor Room

Speaker: David Sweeney, head of Centre for Strategic Leadership, National School of Government

Summary: SCS Base Camp is a new leadership development programme which introduces new SCS members to this new world, outlines what is expected of them, and empowers them to assume their new roles with confidence.

09:45 – 11.20: Partnership Working

Learning and Development Session

Location: Wesley Room

Speaker: Graham Vale, National School of Government

Summary: Partnerships exist because the rewards - better services and better ways of working as well as in some instances greater profits - can be high, but they take a great deal of work to be successful. It's easy to waste time in fruitless partnership talks so you must make sure you and your staff have the skills to get results. This workshop is for anyone who is searching for practical ideas about how to encourage good practice within partnerships, so maximising their effectiveness. It will enhance your ability to develop and actively manage your partnership relationships and ways of working, so that you can more effectively and efficiently achieve the desired benefits

09:45 – 11.20: PPM Practitioners and Civil Service 'Project and programme Management' Award winners: Biometrics Passport project team, Identity and Passport Service, Home Office

Learning and Development Session

Location: Abbey Room

Speaker: Kevin Sheenhan, identify management director, Steven Watson, programme manager and Walter Leschenko and business change manager, Identity and Passport Service. Session chaired by Paul Wylie, Programme Controller, Identity and Passport Service

Summary: The ePassport project team will share their experience of how they successfully delivered the UK ePassport programme to meet the US Visa Waive deadline

10:05 – 11.40: Capability Reviews: where do we go next?

Learning and Development Session

Location: Churchill Room

Speaker: Professor Sue Richards, National School of Government and Andrew Templeman, Civil Service Capability Group, Cabinet Office

Summary: Professor Sue Richards talks about the Sunningdale Institute's evaluation of the Capability Review process and Andrew Templeman sets out the future for capability reviews

10:05 – 11.40: Working with Ministers: A Parliamentary Secretary's Perspective

Learning and Development Session

Location: Wordsworth Room

Speaker: Gillian Merron, parliamentary under-secretary of state, Department for International Development

Summary: Gillian Merron, parliamentary under-secretary of state, Department for International Development, talks about making a difference in government, working with civil servants and taking on new responsibilities

10:05 – 11.40: Policy to Delivery: Getting out of the Starting Gate Programme

Learning and Development Session

Location: Rutherford Room

Speaker: Jonathan Simcock, executive director, Office of Government Commerce

Summary: Jonathan Simcock talks about the Starting Gate - its background, the problem it deals with and its dimensions, the approach, the constraints during its implementation and ongoing discussions and main goals. Some causes of projects and programmes failing have their source even before the project or programme was initiated. The consequences can be higher cost, later delivery or failure to deliver the policy objectives. This session will also explore this area and talk about emerging work in the Office of Government Commerce aimed at trying to avoid such failures

10:25 – 12.00: Civil Service 'Strategic Analysis and Use of Evidence' Award Winners: School Performance Unit - The Bridge, Department for Children, Schools and Families

Learning and Development Session

Location: Caxton Room

Speaker: Jane Pierce, Natalie Corke, Emily Williams and Dimple Patel, School Performance Unit, Department for Children, Schools and Families. Session chaired by Ralph Tabberer, director general, school, Department for Children, Schools and Families. Sue Oxley, National School of Government and Andrew Ross, HM Treasury will also join the session as part of the panel.

Session chaired by Ralph Tabberer, director general Schools, Department for Children, Schools and Families

Summary: The School Performance Unit will outline the development and implementation of the Bridge, a collaborative knowledge and events space designed to drive delivery of the Department's key delivery priorities. The Bridge is an inspiring and inclusive space where staff and stakeholders can see and engage with the big picture for children, schools and families, check our performance in relation to our key outcome areas and use the space for interactive workshops and problem solving

10:25 – 12.00: Sustainable Communities

Learning and Development Session

Location: Henry Moore Room

Speaker: David Hill, deputy director, housing supply, Communities and Local Government

Summary: This session explains how government policy seeks to make local sustainability actually work, with real examples of pioneering initiatives drawn from the UK and internationally.

10:25 – 12.00: Reframing governance

Learning and Development Session

Location: Mountbatten Room

Speaker: Professor Michael Duggett, National School of Government

Summary: Professor Michael Duggett of the National School of Government and University of Portsmouth, focuses his session on reframing governance, ideas of, and from, a university

11:45 – 13.20: ABC - Awareness Brings Change

Learning and Development Session

Location: Windsor Room

Speaker: Jonathan Males, Performance1 Ltd

Summary: Despite receiving feedback and knowing what it's important to change, most people struggle to actually change their behaviour. This session helps to reveal and address the hidden competing commitments that often block growth and development. It is relevant for any leader or manager seeking to change their own or others behaviour

11:45 – 13.20: Diversity Excellence Model

Learning and Development Session

Location: Wesley Room

Speaker: Jane Nokes, National School of Government

Summary: We are told that valuing diversity makes business sense. But what does "valuing diversity" mean and how will you know if you are doing it? The National School of Goverment has linked diversity to the EFQM Excellence Model® by using it specifically to address and therefore measure diversity and its crucial role in the business effectiveness of an organisation. Where are you in implementing Diversity?

11:45 – 13.20: Procurement professionals and Civil Service 'Procurement' Award winners: Project ISAAC/Public Sector Flex, The Cabinet Office

Learning and Development Session

Location: Abbey Room

Speaker: Kevin Doherty, Relationship Manager, Public Sector Flex, Cabinet Office and Mark Pedlingham, Executive Director Government Procurement Service

Session chaired by Richard Anstis, National School of Government

Summary: Project ISAAC was the Cabinet Office's proof that a shared ICT service could be set up successfully in the public sector. In this presentation, Kevin Doherty, who now has the job of working with Fujitsu to promote the "Flex" shared service, will "lift the lid" on Project ISAAC. Did it deserve the plaudits? What went really well? And what nearly ran the project off the rails? What were its achievements? Does it hold any lessons for the future? Can a procurement project really be recognized as successful before successful delivery? This session will also feature presentations from the runners-up of the award from the Ministry of Defence and Defence Equipment and Support Organisation, as well as an interactive panel discussion involving the Office of Government Commerce

12:05 – 13.40: Joining up Government - a real world example from Department for Work and Pensions and HM Revenue and Customs

Learning and Development Session

Location: Churchill Room

Speaker: Sir Leigh Lewis, permanent secretary, Department for Work and Pensions and Dave Hartnett, acting chairman, HM Revenue and Customs

Summary: Over the last two years DWP and HMRC have worked together in a way which has been ground-breaking for both organisations. Their two permanent secretaries will tell the story and draw out some of the lessons

12:05 – 13.40: Beware of seeing sausages - or the law - being made: the Best and Worst of Legislation

Learning and Development Session

Location:Wordsworth Room

Speaker: Robert Rogers, clerk of Legislation, House of Commons

Summary: Robert Rogers discusses topics including how legislation is made and what is required of civil servants on Bill teams and elsewhere to produce legislation that works. He will also talk about the idea of recent changes and trends and how it may change in the future

12:05 – 13.40: Civil Service 'Operational Delivery' Award Winners: Charity Commission Direct, Charity Commission

Learning and Development Session

Location:Rutherford Room

Speaker: Sandie Brown, head of Charity Commission Direct

Session charied by Andrew Hind, chief executive of the Charity Commission.

Summary: The Charity Commission is the independent regulator for charities in England and Wales. In 2005 they undertook a strategic review of their activities. Drawing on views from both inside and outside the Commission, and following a full public consultation, they produced a new vision and mission for the organisation and a strategy for the period up to 2008. Hear how Charity Commission Direct was the key operational delivery point for this and the achievement that led to winning the award.

12:25 – 14.00: Civil Service Award 'HR, Learning and Development' Award Winners: ONS Southport HR Team, HM Treasury

Learning and Development Session

Location:Caxton Room

Speaker: Dave Harris, head of HR, ONS Southport, HM Treasury. This session will be chaired by Karen Dunnell, Government Chief Statistician and Head of ONS

Summary: Hear how the staff of ONS Southport have pro-actively engaged with their local community through an integrated programme of successful, ground-breaking initiatives; delivering significant benefits for the town, the business and employees. This session will also feature a presentation by the runners-up from HR and learning taskforce, HM Revenue and Customs

12:25 – 14.00: Science in Policy - Fact, Fiction or Future

Learning and Development Session

Location:Henry Moore Room

Speaker: Dr Harry Woodroof, Leader, Delta (S&T) Scan, Horizon Scanning Centre, Government Office for Science, Department for Innovation, Universities and Skills

Summary: Climate change has brought science and scientists into the public eye, and in a wider sense has drawn attention to a long term failure to permit science (including social science) to have sufficient influence on many areas of policy making. This session explains why a basic scientific literacy, including the ability to be more curious and enquiring about the relevance of scientific thinking and methods to policy development, is a crucial capability in policy making.

12:25 – 14.00: Civil Service 'Diversity' Award Winners: Steve Imeson and the Pensions Transformation Programme Customer Workstream, The Pension Service, Department for Work and Pensions

Learning and Development Session

Location:Mountbatten Room

Speaker: Andy Levitt and Steve Imeson, Customer Workstream Pensions Transformation Programme, The Pension Service, Department for Work and Pensions

Summary: The winners of the Civil Service Diversity Award will explain how to better understand the needs of your customers - how they exploited new IT systems and developed supporting processes to capture customers' sensory and language needs; and also introduced the collection of nationality and ethnicity data from customers.

13:20 – 14.25: Learning to lead

Inspiring Innovation session

Location: Windsor Room

Speaker: Gill Rider, director general, leadership and people strategy

Summary: After a career of 27 years in the private sector, Gill Rider joined the civil service two years ago. As head of the Civil Service Capability Group and previously a global executive in a multinational corporation, she's "seen and smelt" leadership.The session shares some personal reflections on good leaders, makes practical suggestions on what you can do that will really make a difference and lets you discuss with and learn from colleagues. Come prepared to hear and tell good (and bad) stories and examples of leadership.

13:20 – 14.25: Agency Chief Executives Q&A Forum

Learning and Development Session

Location: Wesley Room

Speaker: Delivery in Practice - Working in Partnership: Gill Newton, Chief Executive, Fire Service College Career Pathways and Operational Delivery: Natalie Ceeney, chief executive, The National Archives Improving Customer Service: Vince Gaskell, Chief Executive, Criminal Records Bureau

Summary: Three agency chief executives talk about delivery in practice - working in partnership; career pathways and operational delivery; and improving customer service. There will be plenty of opportunity to put your questions about working in operational delivery to them.

13:20 – 14.25: UKTI – Selling the UK as never before

Inspiring Innovation session

Location: Abbey Room

Speaker: Danny Lopez, Managing Director, Marketing Group, UK Trade & Investment

Summary: Come and hear about the UK's Unique Selling Points. Find out how UK Trade & Investment, as a marketing-led organisation, is using its compelling messages to market the UK's strengths as a place for overseas business to invest, and the strengths of UK businesses as trade or investment partners.

14:00 – 15.05: Social Enterprise

Inspiring Innovation session

Location: Caxton Room

Speaker: Penny Newman, former chief executive, Cafe Direct

Summary: Penny Newman will talk about the role of social enterprise in public services.

14:00 – 15.05: Working in the Intelligence and Security Agencies

Inspiring Innovation session

Location: Mountbatten Room

Speaker: David Pepper, Director GCHQ with deputies from MI5 and MI6

Summary: The session will give an overview of the work of the Intelligence and Security Agencies (MI5, MI6 and GCHQ). It will cover their roles, what it is like working in them, what they achieve and what range of skills they use.

14:00 – 15.05: The future of public services and the role of the third sector

Inspiring Innovation session

Location: Henry Moore Room

Speaker: Phil Hope, minister for the third sector and the East Midlands

Summary: How can the public sector and third sector (voluntary and community groups, social enterprises, charities, cooperatives and mutuals) best work together to make services more personal, holistic and collaborative? Keeping the end users and delivery staff in sight and ensuring more accountability to local communities - how is this partnership evolving and what more can be done? Join this session to learn from case study presentations and open debate with Phil Hope. Discuss what this evolving way of working means for public policy development, service delivery and stakeholder relationships.

14:05 – 15.40: 10 Routines to Great Communication

Learning and Development Session

Location: Mountbatten Room

Speaker: Howell James, permanent secretary, Government Communications and Gina Banns, director, Oxford Strategic Marketing

Summary: The Engage initiative marks the biggest change in government communication in the last 20 years. This session draws on many government and private sector examples to bring to life some of the key principles of great communication. It focuses on using communication to get closer to policy and support departments overarching objectives, particularly to drive behaviour change through some of the practical and proven Engage tools - such as applying insight, getting an actionable segmentation and hearing the real voice of the customer.

14:05 – 15.40: A-Z of the EU - your questions answered

Learning and Development Session

Location: Wardsworth Room

Speaker: Dr Adam Steinhouse, head of European Studies, National School of Government

Summary: Get the answers to all your questions about the principal institutions and how they work in practice from the National School of Government's Adam Steinhouse

14:05 – 15.40: Policy to Delivery

Learning and Development Session

Location: Rutherford Room

Speaker: Sir Brian Bender, head of profession for policy delivery and permanent secretary, Department for Business, Enterprise and Regulatory Reform

Summary: Hear from Sir Brian Bender on his vision for better policy making

14:25 – 16.00: Strengths Based Leadership

Learning and Development Session

Location: Windsor Room

Speaker: Julian Rizzello, National School of Government and Andrew Wood, SERCO Group plc

Summary: Misconceptions about public sector performance can sometimes result in a remedial - "fix them or cure them" - approach to leadership development. This session looks at a strengths-based approach which explores different ways of seeing leadership, discovering "life-giving forces" in leadership and encouraging "can do" thinking

14:25 – 16.00: Performance Management

Learning and Development Session

Location: Wesley Room

Speaker: Graham Vale, National School of Government

Summary: This session will provide an accelerated insight into good practice in performance management with an accent on pragmatic tips and techniques in this vital field of work. The accent during the workshop is on practical approaches to dealing with people issues which will be debated in an open forum

14:25 – 16.00: Co-creating an approach to Organisation Design - A partnership approach to building capability

Learning and Development Session

Location: Abbey Room

Speaker: David Young, Department for Work and Pensions and Jean Meyrick, National School of Government

Summary: The Organisation Design Community of practice (ODCoP) was established in November 2006 with the remit to build capability in organisation design across the civil service. This workshop will tell the story of this community, introduce the organisation design Framework and Toolkit which has been developed and discuss how we propose to build your ability to use it effectively

15:05 – 16.40: Civil Service 'Public Value' Award Winners: Operations Airbridge / Westbridge team leaders and the Overseas Operations Manager, Law Inforcement - detection, HM Revenue and Customs

Learning and Development Session

Location: Caxton Room

Speaker: Brian Johnson Operations Manager and Tony Walker Head of London Detection Region

Session chaired by Dave Hartnett, acting chairman, HR Revenue and Customs

Summary: Hear how HM Revenue and Customs' joint partnership with the Foreign and Commonwealth Office and Home Office together with Jamaican and Ghanaian law enforcement agencies, helped stem the flow of cocaine onto the UK streets.

15:05 – 16.40: Modernising Democracy: Participation in Public Policy Making

Learning and Development Session

Location: Henry Moore Room

Speaker: Ian Johnson, Ministry of Justice and Ben Rhodes, Sustainable Development Commission

Summary: Sustainable development depends on the co-operation and participation of the public, and of the ability of governments to collaborate with the private sector and civil society. This session demonstrates that the partnership and good governance principles of sustainable development are highly compatible with policy making that produces effective, resilient and desirable outcomes, and that social innovation and behaviour change is much more likely to occur where people trust and respect public authorities. This session will illustrate through case studies how public policy makers can strengthen their abilities to design and deliver well crafted policies by commissioning public engagement and applying appropriate skills

15:05 – 16.40: Problem Solving and Decision Making

Learning and Development Session

Location: Mountbatten Room

Speaker: Ronnie McCourt and Dr Ian Stewart, Royal Military Academy Sandhurst

Summary: Lecturers from the Royal Military Academy Sandhurst will run their popular session on understanding the key aspects of problem solving: problem types - simplistic deterministic, random, and indeterminate; role of judgement; 'problem space'; role of perception, role of language in the presentation of a problem. They will also cover the common errors in reasoning and problem solving and will give techniques and strategies that will effect better problem solving.

15:40 – 16.40: Why innovation is important

Inspiring Innovation session

Location: Churchill Room

Speaker: Cabinet secretary Sir Gus O'Donnell and Dragons' Den entrepreneur Peter Jones

Summary: In an interactive session Sir Gus O'Donnell and Peter Jones discuss the role of innovation in the civil service, showcasing clips from the Lions' Lair, and stressing how innovation can boost the successful delivery of public services.

15:40 – 16.40: Shared Corporate Services – a new way of working

Inspiring Innovation session

Location: Rutherford Room

Speaker: Ann Beasley, director of finance, HM Prison Service

Summary: Come and discover what Shared Corporate Services might mean for your organisation. What does this mean for corporate services, the difference between "front" office sharing and "back" office sharing and the increasing numbers of staff and employers who have adopted this new way of working?

16:00 – 17.00: Changing the way we think about our customers: an introduction to journey mapping and how to use customer insight to power up service transformation

Inspiring Innovation session

Location: Windsor Room

Speaker: Tom Watson, parliamentary secretary with Gina Banns, Oxford Strategic Marketing

Summary: Understanding citizens and businesses is no longer optional for public service providers. Tom Watson, Cabinet Office minister for Transformational Government, will outline why effective customer engagement and personalisation in services has never been more important and why there has never been a better time for organisations to apply customer insight tools. He will open and chair a highly interactive workshop, introducing participants to the key concepts of insight in service transformation, focusing in particular on the opportunity presented by customer journey mapping to improve customer service as well as drive efficiency. With hands-on examples and case studies, the session will give participants the opportunity to experience journey mapping for themselves as well as practical tools to take away and apply immediately. This follows on from the publication in October 2006 of the new CSR performance framework for government.

16:00 – 17.00: Developing the online channel – web convergence plans for CSR 07

Inspiring Innovation session

Location: Abbey Room

Speaker: Jane Nickalls, chief executive of Directgov and David Dinsdale, director of businesslink.gov.uk

Summary: The session will be of particular relevance both to attendees whose services will converge onto Directgov and businesslink.gov.uk in the next three years and to those who wish to know more about web convergence. The session will cover:
- How the channels for citizens and business will develop over the next three years, including details of plans for 2008/2009.

- Opportunities for service owners to develop their services on-line using Directgov and businesslink.gov.uk. The session will include a Q&A to give attendees the opportunity to have their own questions answered

16:40 – 17.10: Innovation across government

Inspiring Innovation session

Location: Churchill Room

Speaker: Secretary of state for innovation, universities and skills John Denham

Summary: John Denham outlines how his department is seeing to boost innovation across government, the role of DIUS in public services, and his priorities for the future.

16:40 – 17.40: Creating a high performance environment

Inspiring Innovation session

Location: Caxton Room

Speaker: Olympic Silver medallist rower Alison Mowbray

Summary: Alison Mowbray tells a story of the pivotal moments in her 15 year journey towards an Olympic rowing medal. During the session a performance management framework (kite) is introduced that helps us understand the leadership tensions between current and future performance in sport, business or any area of life.

16:40 – 17.40: Leadership Inside Out – Winning behaviours

Inspiring Innovation session

Location: Henry Moore Room

Speaker: Mat Dawson, former rugby international; Jeff Grout, author; and Andrew Austin, DNA profiler

Summary: Jeff Grout, author of the recently published book, "What do leaders really do?" will interview Matt Dawson and Andrew Austin during this session to identify what makes a good leader. Andrew is experienced in Personal DNA Profiling which captures the mental and emotional processes that ultimately separate high achievers from the pack. In this session he will apply the DNA Profiling to Matt Dawson and look at managing performance. Matt, as an integral member of the Rugby World Cup winning squad that took England to victory in 2003, knows first hand the leadership qualities required to achieve elite performance.

16:40 – 17.40: Working Abroad

Inspiring Innovation session

Location: Mountbatten Room

Speaker: Peter Ricketts, permanent under secretary, Foreign and Commonwealth Office Bill Jeffrey, permanent secretary, Ministry of Defence Minouche Shafik, permanent secretary, Department for International Development

Summary: Here's a chance to discuss the Government's international work in a session with the permanent secretaries at the Foreign & Commonwealth Office, Ministry of Defence and Department for International Development.

They will talk about the diverse range of work carried out by their departments, share personal experiences as well as the challenges of the roles and how the departments have worked effectively with each other and organisations abroad.