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I am a civil servant

Employee engagement

Getting started

Essential information on employee engagement

A programme of work is underway in the Civil Service to develop a cross-government approach to employee engagement. This will be a systematic process for understanding and improving employees' experience of work to deliver higher performance.

A series of fact sheets about employee engagement has been produced by a team reporting to the Permanent Secretary sub-group for employee relations. These fact sheets aim to promote a clear, consistent understanding of the concept and principles of employee engagement among those with responsibility for implementing this type of approach (particularly Internal Communication, HR and Organisational Development).

The fact sheets are intended to be a helpful source of information, not a prescriptive guide to how employee engagement must be approached or put into practice. We hope they will support informed dialogue about employee engagement in departments.

As employee engagement becomes embedded in the Civil Service and more information is available from other organisations, this series may be developed further. Please contribute to our collective knowledge and understanding by sharing additional information, or submitting case studies from your own experience.

The series includes:

• Introducing engagement [190KB PDF]
  Understanding the concept and practice of employee engagement
  A short overview of the concept of employee engagement, its benefits and the core principles of implementation.
  
• Making the case[803KB PDF]
  Employee engagement in facts and figures
  A concise presentation of supporting evidence from external sources, which can be used to reinforce the business case for an employee engagement approach.


• Key drivers[619KB PDF]
  The workplace experiences that drive employee engagement
  A description of the areas of policy or practice that often have an influence on levels of engagement. This fact sheet gives examples of generally accepted good practice in these areas and describes the positive impact it can have.
  
• Creating success[100KB PDF]
  Delivering a successful employee engagement approach
  A summary of some of the factors that organisations that have embedded an employee engagement approach can point to as being important to their success.
  
• The process[142KB PDF]
  Key steps in implementing an employee engagement approach
  An illustration of an end-to-end employee engagement process, that includes measurement, key driver analysis, prioritised action planning and implementation of actions.