Employee engagement is a process by which an organisation seeks to increase the intellectual and emotional commitment and contribution of its employees to achieve superior performance and raise their health and wellbeing..
To understand whether actions taken to increase engagement levels have the desired effect we need a measure of engagement.
Last updated - 16th December 2009
The Civil Service People Survey introduces the Employee Engagement Index.
The index is made up of five survey questions based on the ‘Say, Stay and Strive’ framework.
Engaged civil servants:
The responses to the five Say, Stay and Strive questions are combined to calculate the Index for each business unit within the Civil Service.
The Index can range from 0% up to 100%.
100% represents a position where everyone strongly agrees to all five engagement questions. 0% represents a position where everyone strongly disagrees to them.
The five questions used in the 2009 People Survey were:
Key Driver Analysis (KDA) allows managers to focus their efforts on specific aspects of their employees’ experience of work that are strongly related to their levels of engagement.
Similar to the Engagement Index, each driver 'theme' is made up of a combination of related questions.
There were ten drivers themes in total in the Civil Service pilot survey:
The People Survey identifies the impact each of these themes has on Employee Engagement for each unit with 150 or more respondents.
The analysis provides a focus for action planning.
